Frequently Asked Questions
Everything you need to know about shopping with Carlotta Films.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn apparel with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Are your materials sustainably sourced?
At Carlotta Films, we prioritize ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with Fair Trade certified factories.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package's progress in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival in their country.